Aksoy Cleaning Group is committed to protecting your privacy and personal data in accordance with the General Data Protection Regulation (GDPR) - Regulation (EU) 2016/679 and Belgian data protection legislation.
This privacy policy informs you about how we collect, use and protect your personal data when you use our website or our services.
1. Data controller
The data controller for your personal data is:
2. Personal data collected
We collect the following categories of personal data:
2.1 Data provided directly by you
- Identification data: company name, contact first and last name
- Contact details: professional email address, phone number
- Data relating to your request: type of service desired, project description
2.2 Data collected automatically
- Technical data: IP address, browser type, operating system
- Navigation data: pages visited, visit duration, traffic source
- Cookies: see section 7 dedicated to cookies
3. Purposes and legal bases of processing
In accordance with Article 6 of the GDPR, we process your personal data for the following purposes:
| Purpose | Legal basis (Art. 6 GDPR) |
|---|---|
4. Data recipients
Your personal data may be transmitted to the following categories of recipients:
- Our staff: only authorized persons who need access to data in the course of their duties
- Our technical subcontractors: web host, email service provider, analytics tools (if you have consented to analytics cookies)
- Competent authorities: in case of legal obligation
pagePrivacy.s4Outro
5. Data transfers outside the European Union
pagePrivacy.s5Desc
6. Data retention period
We retain your personal data only for the time necessary to fulfill the purposes for which it was collected:
- Quote requests: 3 years from your last interaction with us
- Client data: for the duration of the contractual relationship, then 10 years for accounting documents (legal obligation)
- Navigation data: 13 months maximum (analytics cookies)
- Consents: for the duration of the consent and 5 years after its withdrawal (proof of consent)
7. Cookies and similar technologies
Our site uses cookies to function properly and improve your experience. In accordance with the ePrivacy Directive and the recommendations of the Data Protection Authority (DPA), we ask for your consent before placing non-essential cookies.
7.1 Types of cookies used
pagePrivacy.s7Cookie1Title
pagePrivacy.s7Cookie1Desc
pagePrivacy.s7Cookie2Title
pagePrivacy.s7Cookie2Desc
pagePrivacy.s7Cookie3Title
pagePrivacy.s7Cookie3Desc
7.2 Managing your preferences
pagePrivacy.s7_2Desc
8. Your rights
Under the GDPR, you have the following rights regarding your personal data:
Right of access (Art. 15)
Right of rectification (Art. 16)
Right to erasure (Art. 17)
Right to restriction of processing (Art. 18)
Right to data portability (Art. 20)
Right to object (Art. 21)
Right to withdraw consent (Art. 7)
pagePrivacy.s8ExerciseTitle
pagePrivacy.s8ExerciseDesc1 info@aksoycleaning.be pagePrivacy.s8ExerciseDesc2
9. Right to lodge a complaint
pagePrivacy.s9Intro
Data Protection Authority (DPA)
Rue de la Presse, 35
1000 Bruxelles
pagePrivacy.s9Country
Website www.autoriteprotectiondonnees.be
10. Data security
pagePrivacy.s10Intro
- Data encryption in transit (HTTPS/TLS)
- Restricted access to personal data
- Regular backups
- Regular system updates
11. Changes to this policy
pagePrivacy.s11Desc
12. Contact us
pagePrivacy.s12Desc